Refund & Cancellation Policy

1. Order Cancellation
   1. Customers can request cancellation of IT services before the service work has been initiated.
   2. If the service has already been started or delivered (partially or fully), cancellation may not be possible. In certain cases, partial cancellation may be accepted, but charges for work already completed will be deducted.
   3. We reserve the right to cancel any service request due to:
      • Service unavailability
      • Technical or pricing errors
      • Payment verification issues
      • Incomplete project requirements
      • Suspected fraudulent transactions
   4. If cancelled after payment, eligible refunds will be processed to the original payment method.
2. Service Return Policy
   1. As this is a service-based business, returns are not applicable once the service has been delivered.
   2. However, customers can request revisions within 7 days of service delivery if:
      • The delivered service does not match agreed requirements
      • There are technical errors from our side
      • Incomplete service delivery
   3. Requests outside the revision period may not be eligible.
3. Defective / Incomplete Services
   1. If you receive incomplete, incorrect, or defective service, please contact us as soon as possible.
   2. For verification, you may be asked to provide:
      • Order / Project ID
      • Description of the issue
      • Screenshots or supporting files
      • Communication records (if applicable)
   3. After verification, we will provide corrections, revisions, or partial/full refund based on the issue.
4. Non-Refundable Services
   1. Services already completed and approved by the customer
   2. Customized or tailored IT solutions
   3. Digital services once delivered (software, code, design, etc.)
   4. Services where delay is caused by lack of client response
   5. Projects cancelled after significant progress
5. Refund Policy
   1. Refund will be processed after reviewing the service status and issue.
   2. Refund will be credited to original payment method.
   3. Processing time:
      • UPI / Wallet: 3–5 business days
      • Card payments: 5–10 business days
   4. Any applicable service charges or work completed cost will be deducted before refund.
6. Service Delivery
   1. Service timelines depend on the scope and complexity of the project and will be communicated in advance.
   2. Delays may occur due to incomplete client inputs, technical issues, or external dependencies.
   3. We will keep clients informed about project progress and timelines.
   4. Urgent or priority services may include additional charges.
7. Customer Responsibility
   1. Customers must provide accurate and complete project requirements.
   2. We are not responsible for delays caused due to incomplete or incorrect information.
   3. Client cooperation is required for timely project completion.
8. Contact Us
   1. Email: info@uniworldpay.com
   2. Website: www.uniworldpay.com